Factors To Look Into When Looking For A Business Phone System
When you are in the market looking for a business phone system, you must know that there are things that you should consider. The number of calls that you are receiving as well as the type of business that you have are the basis for these factors. In the market today, you will be able to find a number of different systems that will surely fit your needs. The needs that you have should be provided by the system that you will be choosing no matter what type it is.
Let us now take a look at the basic functions that you should look for in a business phone system.
The very first basic function that a business phone system should have is voice mail. The moment that the business will not be able to answer a phone call from the client, it is a must that they will have the ability to leave a message. A good experience is what your customers will have especially for the first time callers if there is a voice mail feature in your phone system. To get the feature, you can already find phones that has built in voice mail systems on it while some may require you to install a device to get this kind of feature.
Your clients will have a better experience if you have a feature called music on hold. A better way to treat your clients while they are on hold is by providing music for them to listen to. The music that is used for your advertising can also be utilized here. A recording that is connected to the phone system is what makes this works.
The conference call is another great feature that you should have in your business phone system. This is the feature that allows you to connect to multiple callers at one time. A discussion with multiple callers is what you can do with this feature.
Your business phone system should also have trunking. It is this feature that configures the incoming lines from the local phone company. For this feature to work, it is a must that you will use the T-1’s which are configured to the phone system as a trunk group. The basic configuration will be based on the number of calls that you will receive. It is by having a bigger business that you will have a more complex type of configuration.
An auto attendant is another feature that your business phone system must have. It is the auto attendant that directs the call depending on the preference if the caller. It can be done depending on the person that they are trying it reach. The moment that the extension is configured it the phone system, it will directly send them to that extension.
All of these features are basic and should be available in your business phone system.